Oregon PUC survey seeks public feedback about phone services

SALEM, Ore. – The Oregon Public Utility Commission has launched a survey to learn what Oregon residents think of their telecommunications services.

Telephone and cellular service residential customers are encouraged to take this survey to provide input about the quality of service received and whether there is access to appropriate telecommunications services for individuals and communities to thrive.

To take the survey, visit: https://arcg.is/1CHbz.

“The survey is intended to provide a voice to our Oregon residents using telephone and cell services,” said Megan Decker, PUC Chair. “The results will help inform a report that is due to the Oregon State Legislature as part of our investigation required by House Bill 3065.”

HB 3065, which passed in the 2019 Legislative session, directed the PUC to establish a public process to investigate the continuing relevance of the “carrier of last resort” or COLR obligation on the state’s telecommunications providers given the recent changes in technology and policy in the industry. The COLR obligation requires telephone companies to provide access to telephone service in their designated service territory without discrimination.

The PUC is hosting a webinar on May 28 and a conference call on June 9 to provide an opportunity for the public to comment directly to the Commissioners about their telecommunications service. Learn more about these public comment meetings or about the PUC’s COLR investigation at: https://www.oregon.gov/puc/utilities/Pages/Telecom-Carrier-of-Last-Resort.aspx.

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The Oregon Public Utility Commission (PUC) regulates customer rates and services of the state’s investor-owned electric, natural gas and telephone utilities, as well as select water companies. The PUC mission is to ensure Oregon utility customers have access to safe, reliable, and high quality utility services at just and reasonable rates, which is accomplished through thorough analysis and independent decision-making conducted in an open and fair process.