BendBroadband restoring TV service after outage

BendBroadband was hit by a lengthy outage of its television services early Monday, a situation that continued well into the day before channels began returning to service in the afternoon. All were back by evening.

In an update posted at 1 p.m. to www.bendbroadband.com , the company apologized for the long outage. It said it was “taking the outage very seriously and have our entire Engineering team and our vendors focused on a firm resolution.”

“The outage became catastrophic, meaning all video service went down, at 3 a.m. this morning,” they wrote. “One of our aggregation routers, which is a critical piece of network equipment, failed a routine reboot.”

“This particular router has served us, fault-free, for more than two years, so there were no warning signs of future complications,” the statement continued. “The router failure prevents us from delivering video service to customers.”

“As a solution, our teams and our equipment vendors are replacing the faulty gear and reconfiguring the network,” BendBroadband said. “The configuration is taking longer than expected, which is why we have revised the resolution estimates throughout the morning.”

Around 3:30 p.m., the company reported “good news” in an update, saying, “the network configuration is complete. We are now bringing video services back up and you will begin to get channel access again soon.” And some channels were coming back to life on customers’ TVs.

By 4:30 p.m., most channels had been returned — and all were back an hour later, except for video on demand, the company said. However, at 8 p.m. it reported working on some lingering issues with five channels, and KTVZ was still experiencing video-audio sync issues on Channel 605 Monday evening.

BendBroadband’s Internet service was unaffected by the outage.