BBB gives Alaska Web service an ‘F’ grade
An Alaska-based online publication company has an F Rating from Better Business Bureau after failing to respond to more than a dozen customer complaints.
Alaska Web Services runs two sites: akweb.com and alaskaslist.com. The classified sites allow Alaska residents to post products, services or animals for sale. To date, the company has a total of 18 complaints, with 16 that have gone unanswered. These customer complaints range from customer service issues to billing or collection issues, and advertising issues.
Consumers allege that Alaska Web Service is not transparent regarding what qualifies for free posting to the online classifieds and that they are charged a fee to delete posts that have yet to be posted live.
Consumers claim that if they decline to pay to either post or delete the ad, they are bombarded with emails requesting them to pay for one or the other.
A St. Paul resident reported they posted an ad for land in Alaska on alaskalist.com. They were notified that the posting did not qualify for the free listing and that a fee was required to run the ad or delete it. The customer thought they were posting a free ad, so they decided to have the post deleted. However, the only way to delete the ad was if they paid a fee.
The customer reports they’ve received multiple emails requesting them to pay for the ad. They reported the transaction to BBB Northwest + Pacific but have yet to hear back from the owner.
If you have you would like to file a complaint against this company; please visit bbb.org/complaints.
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands, and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.There are local, independent BBBs across the United States, Canada, and Mexico, including BBB Northwest & Pacific, which serves more than 15 million consumers in Alaska, Washington, Idaho, Oregon, Montana, Hawaii and Western Wyoming.
