Hayden Homes receives prestigious Avid Award for home buyer satisfaction, customer service

REDMOND, Ore. (KTVZ) — Hayden Homes is proud to announce that three of the company’s regional divisions have been awarded the prestigious 2024 Avid Benchmark Award for excellence in home buyer satisfaction, including Greater Spokane and North Idaho, South Idaho and South Washington regions. 

The Avid Awards set the standard for exemplary customer service in the home building industry and honor home builders who achieve the highest scores on Avid’s detailed customer New Home Move-In Experience survey, which is taken from the first 90 days of homeownership. This year, 462 home builders were evaluated using data from January to December 2023. 

To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their US-based counterparts, including some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast.

“We are honored and humbled to once again be selected for these coveted Avid Awards,” said Sean Bearden, customer experience director for Hayden Homes. “Our team members are passionate about providing an outstanding customer service experience for homebuyers–and these awards are a deeply meaningful recognition of this commitment to excellence.”

Several individual Hayden Homes team members have received a special award from Hayden Homes for scoring in the top 10% of Avid’s national customer satisfaction database for their respective roles. This means they scored an exemplary 98% or higher for overall customer service satisfaction: 

• Kurstin Anderson, Hayden Homes Community Manager, South Idaho region
• Kris Cavin, Hayden Homes Community Manager, Oregon region
• Cody Compeau, Hayden Homes Project Manager, Oregon region
• Adam Cumpiano, Simplicity by Hayden Homes Senior Project Manager, 1-5 Oregon region
• Stacy Flasher, Hayden Homes Community Manager, Greater Spokane and North Idaho region
• Michael Haugen, Hayden Homes Community Manager, South Washington region
• Jeremy Nelson, Simplicity by Hayden Homes New Home Advisor, Central Oregon region
• Keenan Roberts, Simplicity by Hayden Homes Project Manager, South Idaho region
• Thomas Raught, Hayden Homes Project Manager, Greater Spokane and North Idaho region
• Jeff Schamp, Hayden Homes Customer Service Tech, Oregon region

Since 1992, the Avid Awards have served as a reliable indicator of customer service quality in the home building sector. Avid Ratings have played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. 

To determine the Avid Award recipients, home builders are assessed using Avid’s proprietary platform, AvidCX™. Every home buyer survey in the database is examined to calculate each builder’s overall rating. Avid’s New Home Experience surveys gather comprehensive home buyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for home builders.

 “We are thrilled to honor this year’s Avid Award winners, recognizing their unwavering dedication to outstanding customer satisfaction,” said Aaron Everson, CEO of Avid Ratings. “These home builders have shown remarkable resilience in addressing their buyers’ needs. Their agility, perseverance, and commitment to excellence in service have rightly earned them these well-deserved accolades.“