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Oregon DMV, struggling with staff shortages, temporarily closing 6 offices, including Redmond, for summer

KTVZ file

(Update: Closures likely to extend through summer; Prineville office closed Friday)

Hours are being reduced at 10 other offices around the state

SALEM, Ore. (KTVZ) -- The Oregon DMV said Friday that staff shortages at its offices are forcing the agency to temporarily reduce business hours at 10 of its 60 field offices and temporarily close six smaller offices, including Redmond, likely through the busy summer season.

“As we enter DMV’s busiest time of year with a severe staff shortage, we recommend going online to DMV2U more than ever,” DMV Administrator Amy Joyce said. “Every time you need a DMV service, see if you can get it done at DMV2U.Oregon.gov. We’ve added over two-dozen services in the past three years.”

DMV spokesman David House told NewsChannel 21 the closures are likely to last "at least for the busy summer season, but it’s impossible to predict because it depends on hiring. So it’s likely we’ll restore offices / hours office by office, not all at once."

Oregon DMV also reported that the Prineville and Ashland offices were closed Friday due to staffing issues.

Some services, like adding the Real ID option to your license, must be done in person. Before you go to DMV, make sure your local office is open by visiting the office’s page at OregonDMV.com.

Temporary office closures

Starting May 31, DMV will temporarily close these offices so that remaining staff can reinforce larger nearby offices:

  • Ashland
  • Cave Junction
  • Lebanon
  • Redmond
  • Sandy
  • Stayton

Reduced business hours

As of May 31, these will be the business hours for the following offices:

  • Astoria: Open 9 a.m. to 5 p.m. weekdays except opening at 10 a.m. Wednesdays; closed 12:30-2 each day for lunch
  • Canyonville: Open 9 a.m. to 5 p.m. Tuesdays and Thursdays, 10 a.m. to 5 p.m. Wednesdays; closed 12:30-1:30 each day for lunch
  • Downtown Portland: Open 8 a.m. to 5 p.m. Thursdays and Fridays
  • Heppner: Open 9:30 a.m. to 3 p.m. Thursdays only; closed 11:30-12:30 each day for lunch
  • Hermiston: Open at 9 a.m. to 5 p.m. weekdays, 10 a.m. to 5 p.m. Wednesdays
  • Junction City: Open 9 a.m. to 5 p.m. Tuesdays and Thursdays, 10 a.m. to 5 p.m. Wednesdays
  • Klamath Falls: 8 a.m. to 5 p.m. weekdays except opening at 10 a.m. on Wednesdays; closed 12:30-2 each day for lunch
  • Lake Oswego: Open 8 a.m. to 5 p.m. Mondays and Tuesdays, 10 a.m. to 5 p.m. Wednesdays
  • Lincoln City: Open 9 a.m. to 5 p.m. Tuesdays and Thursdays, 10 a.m. to 5 p.m. Wednesdays; closed noon-1:30 each day for lunch
  • Milton-Freewater: Open 9 a.m. to 5 p.m. Mondays and Tuesdays; closed 12:30-2 each day for lunch

“We’re preparing for the busiest time of year for DMV by temporarily redeploying staff to fewer offices,” Joyce said. “Lately we’ve been closing offices – without notice – across the state when we don’t have enough staff that day. We need to stabilize the staffing so customers can know ahead of time which offices are open. As we recruit and train new employees, we will work to reopen offices and restore full business hours, and that will take several months at least.”

Drive tests in particular are in high demand in the summer as many teens get a license for the first time. Drive test appointments fill up fast at DMV, so please consider an approved Oregon testing company. It costs more than a drive test at DMV, but you likely will get an appointment sooner – and maybe on an evening or weekend.

DMV keeps a list of approved third-party test providers here

DMV Job openings in your area

“DMV has been experiencing the same shortage of applicants for job openings as other employers statewide and nationwide,” Joyce said. “The people working at your local DMV live in your community – and could use your help.”

Apply for a job at ODOT today at www.odotjobs.com - select "Department of Transportation" under the Company menu.

“In the meantime, please be kind and patient to your local DMV staff – they are your neighbors, friends and maybe even family.”

KTVZ news sources

Comments

20 Comments

  1. Oregon DMV is a joke. If you try to sign up for a driving test they have no available appointments. What do young people supposed to do who try to get a job and need a license to drive to and from work? Drive without a license?

  2. It is time to change Oregon as the liberals have completely screwed up this state. And now Kotek who is 10 times worse than Kate who is the worst Governor in America wants to represent Oregon. No thanks we have never had this big of mess in my 83 years of living in Oregon.

      1. Thats the best you have ? Move ! How about fixing whats broke here ? Is that such a bad thing ? Oregon is a mess. Seen the new stats about our school spending. How about getting on board with solutions instead of “move” !

      2. You have some nerve telling someone that has lived in this state 83 years to move. They probably have a little more perspective than you do on the miserable state of this state.

      3. Your hate filled speech can have unintended consequences! Are you aware your screen name is a derogatory term in many First Nation languages?

    1. The DMV with state pay scales and PERS can’t find any qualified applicants? I wonder if they are low balling the pay and being too picky with the applicants.

      1. Forced injections, new retirement is a joke, (state employees leaving in droves) governor who thinks theres Only 3 city’s in oregon, they know who they are. Only oregon is west of cascades. Bring back Tom Mc Call

    2. Hopefully I’m way off but can see kotek winning like 84.5 to 16.5 in November and people laughing at more misery being 🔨 red down on us by the valley.

  3. Last winter, if you lived in John Day or Burns you had to travel to Ontario to take a driving test. That’s nuts. Not always easy to find someone willing to drive you 130 miles on a week day. The arrangements are sometimes a little strange. A friend took a co worker to Ontario for his test. The instructions they had to meet the instruction were, I’ll meet you in the so and so parking lot at 9 o’clock. I’ll be driving a blue Subaru. Then there was the how to pay situation which I won’t go into. It’s all kinda like hooking up with a drug dealer.
    It would be interesting to know why OR DMV can’t find/keep employees. Maybe KTVZ News could make some follow-up investigative phone calls.

  4. I’m so pissed with these people. I needed to renew my id… super simple. They said I could do it on line, so I go on line and fill out all the forms. They tell me the pay office doesn’t recognize my former, nor my current address and that I could provide proof and an electronic signature. I send them screen grabs of my address as pinned by Google earth street view both former and current. They declined them and said I must call. So I call and get the automated check-off list, which spun me back to the robot telling me I could do what I needed online and hung up. Back to square one. Same thing happened again. These Oregon non-elected outfits need a real deep down cleansing. That’s ok, my expired one looks just like me. They can go to hell

  5. And here just a few days ago we were told how the unemployment numbers are down- yet homelessness is up… how does that work ? Plenty of jobs- no takers ! You can thank the west coast Demokants who destroyed the economy and it’s interior over TDS !

  6. I would like to know (along with our administration) how on earth this makes any logical sense.
    I was taught if the job at hand is too big to start by chipping away at it,it WILL become a manageable size.
    So here we are after 2 years of “closures” “due to” with an enormous backlog with a constant flow of incoming new residence from every corner of the USA (as seen by plates on vehicles driving around town) and the DMV just hangs it up and closes branches?
    How is this insanity work out?
    1 DMV office for all of Central Oregon and 1 with reduced hours in K-Falls 140 miles away?.
    I feel sorry for the remaining workers here in Bend for what they are about to get.
    I am half tempted to just say screw you ,get insurance and DRIVE ,yes the DMV online site has a few more options but basic title transfers and driving tests cannot be done on it including many other things.
    If there is only 1 person working at least something is getting done.
    I dont think I would last long at any workplace if I thought “this is too much” and went home, it’s called a JOB and not “FUN” for a reason,git to work and chip-away at the state caused backlog! “WE” as a whole state also have a lot of catching up to do.

  7. Lack of employees huh? Go yo the state page for jobs and look for employment in DMV…there are no job openings for DMV. Who’s fooling who? This state used to be a wonderful place to be, that’s gone. The country used to be a place of pride, its a laughing stock to the world now. Everybody wants something for nothing, laws are not enforced, people are not held accountable, we are sliding down to the pits of hell on this Neverending slippery slope…

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