COVID-19 business impacts: Walmart, 10 Barrel, Mid Oregon Credit Union, High Lakes
BEND, Ore. (KTVZ) -- Thursday's business-related COVID-19 announcements include details of hours and services from Walmart and from 10 Barrel Brewing Co., Mid Oregon Credit Union and High Lakes Health Care.
March 18, 2020
By Dacona Smith, Executive Vice President and Chief Operating Officer, Walmart U.S.
Our associates have been nothing short of heroic in their commitment to serve customers, stock shelves as quickly as possible and keep their stores clean. When their communities needed them the most, our people have been at their best. Their efforts continue to be a tremendous source of pride for everyone at Walmart.
Over the weekend we adjusted our operating hours to help make it easier for associates to stock and perform enhanced cleaning and sanitizing. We’re pleased with the results we are seeing and will take additional steps beginning Thursday, March 19.
Store Operating Hours
- Walmart U.S. stores will adjust operating hours to 7 a.m. to 8:30 p.m. Stores that open later than 7 a.m. will continue their regular starting hours. This will further help associates restock the shelves for customers while continuing to clean and sanitize the store. While the store hours change for customers, our associates will continue to have access to their regular scheduled shifts and full hours.
Special Shopping Hours
- We know our older customers could be more vulnerable to the coronavirus and to better support them, Walmart is offering special shopping hours. From March 24 through April 28, Walmart stores will host an hour-long senior shopping event every Tuesday for customers aged 60 and older. This will start one hour before the store opens. Our Pharmacies and Vision Centers will also be open during this time.
Item Limitations
- We know communities are counting on us more than ever and we are determined to serve the broadest number of customers and ensure they have access to the key items they are looking for. Our stores will have limits for customers in certain categories including paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula and baby food.
Essential Services
- Our people are working hard to have every part of the store ready to serve customers. To help support our people and focus on the most critical areas of the store right now, we will temporarily shut down our Auto Care Centers to allow those associates to focus on stocking and cleaning in the rest of the store.
- Also, our Vision Centers will operate on their normal schedule, providing essential services only such as glasses repair and helping customers pick up existing orders. We will have at least one associate to serve the needs of our Vision Care customers, while the other associates will help in the rest of the store.
I think every one of us has had to adjust our daily routines in some way, and it’s likely that could continue. We are paying very close attention to our stores and communities and will continue making the necessary changes to help make sure our associates are taken care of and that our customers can get what they need. Let’s all take care of each other out there.
10 Barrel Brewing Co.
UPDATE 3/18/20
Our hearts go out to all those affected by COVID-19. The health and safety of our employees, customers and communities are our top priorities.
We have been actively monitoring the CDC’s guidelines, and will be updating this webpage and linking from our social media channels as changes occur to provide public updates on our current pub operations and future events.
Thank you for your support and understanding. Please take care of yourselves, stay healthy and we’ll see you for a beer in the near future!
PUB OPERATIONS
Bend West
• Effective 3/17, our pubs will be closing our dining room and move to carry out & delivery through Uber Eats.
• Pick up/Delivery orders available 11:00am-8:00pm Sunday-Thursday & 11:00am-9:00 Friday-Saturday.
• Orders can be made through Uber Eats or Called in and Picked up from the pub.
• Orders also available by phone – 541.678.5228
Bend East
• Effective 3/17, we will be closing our dining room and move to carry out & delivery through Uber Eats.
• Pick up/Delivery orders available 11:00am-8:00pm Sunday-Thursday & 11:00am-9:00 Friday-Saturday.
• Orders can be made through Uber Eats or Called in and Picked up from the pub.
• Orders also available by phone – 541.241.7733
MID OREGON CREDIT UNION PLANNING TO MAINTAIN OPERATIONS DURING PUBLIC HEALTH EMERGENCY
(Bend OR) – Mid Oregon, the only financial institution headquartered in Central Oregon, has been diligently working through its established pandemic plan and is following through on its commitment to maintain member service at its seven branch locations. All debit and credit card, direct deposit, and bill payment transactions continue to be processed normally.
Mid Oregon Credit Union released the following statement today:
Mid Oregon has activated its business continuity plan to maintain operations, serve members and support the communities we serve. We are actively communicating to our staff and members daily and following guidance from the CDC and our government officials.
The safety and security of our staff and members is our highest priority. We are implementing social distancing protocol for our staff when possible. Mid Oregon has implemented additional paid time off for staff with COVID-19 related absences. Our staff is working hard to make sure all members receive the services they need.
BRANCH SERVICE
Mid Oregon Credit Union branches remain open to serve members during normal business hours. We are asking our members and the general public to please NOT come in if they are ill or have been exposed to COVID-19. We plan to maintain normal business hours unless we are instructed by a public health authority to make changes. We are employing additional sanitization procedures in our branches. If you do come into the branch, please observe the social distancing recommendations from the CDC and health officials.
CONTACT CENTER
Our Contact Center is available to serve you by phone or to respond to email and secure message requests. We may experience higher than normal call volumes. We appreciate your patience and want you to know we are assigning available resources to shorten wait times when possible.
ELECTRONIC SERVICES – ALTERNATIVES TO VISITING OR WAITING IN THE BRANCH
We are asking that members reduce exposure and adhere to social distancing guidelines whenever possible by employing the following self-service options for their financial business:
• Deposit checks using our Mobile Banking app. We will be processing deposits more frequently so funds should be available in your account within 3 hours for deposits made during business hours (download instructions at www.midoregon.com/online/mobile-banking.shtml or by downloading the app from your Apple or Android app store.
• Use our ATMs to make deposits and withdraw cash.
• Use Night Drop for deposits and loan payments. Deposits made by Night Drop will be processed more frequently to allow you faster access to your deposits.
Mid Oregon is helping mitigate the financial impact of the health emergency on its members by:
• Refunding foreign ATM fees when you use a machine that is not owned by MOCU, up to $10 per month, through April 30, 2020.
• Waiving fees for online and phone payments.
• Eliminating fees for loan modifications until further notice.
LOAN REQUESTS AND/OR MODIFICATIONS
• If you are experiencing financial difficulty resulting from the COVID-19 pandemic, please contact us. We have a variety of methods to assist members who are experiencing a disruption of income.
Our entire organization is committed to supporting members and the communities we serve during this crisis. We appreciate your patience as we adjust to the dynamic changes during this time.
Mid Oregon Credit Union is a full-service, member-owned financial cooperative headquartered in and serving Central Oregonians since 1957. With more than 35,000 members in Deschutes, Jefferson, Crook, Wheeler, Lake, and North Klamath Counties, Mid Oregon Credit Union partners with our members to meet their financial needs and help them achieve their dreams. For more information about our services and branch locations in Bend, Redmond, Madras, Prineville, La Pine and Sisters, please visit www.midoregon.com.
COVID-19: High Lakes Health Care Now Offering Telehealth Appointments To All Patients
Any established patient may now video conference with their High Lakes provider
March 19, 2020 - Bend, Ore. - As part of High Lakes Health Care’s COVID-19 response plan to reduce exposure and practice social distancing, High Lakes Health Care is now offering telehealth appointments for all patients with their established provider.
Patients may call any High Lakes Health Care clinic (with locations in Bend, Redmond and Sisters) to make a telehealth appointment with one of more than 30 providers in primary care, pediatrics and behavioral health. The appointment will then take place through video conferencing. Patients will need access to any type of video/audio device that can connect to the Internet via Safari or Chrome (smartphone, tablet, laptop or desktop computer with a webcam). At the time of the appointment, the patient will receive a voice call from their provider and then a link to join the video chat.
“We have to change the way we practice medicine for today, in light of this public health emergency,” said Becca Mataya, High Lakes Health Care Director of Primary Care. “We must continue to be open, and to care for our patients. Whether that is a simple medication refill, concern about a cough and fever, or our patient’s psychological well-being. We are humans taking care of humans, and we want our community to know that we are here for you – in whatever healthcare capacity you need us. We are resilient, you are resilient. We will continue to maintain the human connection, it just might look a little different for the time being.”
The COVID-19 pandemic and ensuing national emergency can also trigger mental health issues like anxiety, depression and other emotional stressors. Isolation and job uncertainty may intensify these feelings. To help patients with mental health issues, High Lakes Health Care is also offering telehealth appointments and telephone consultations with their Behavioral Health team.
Telehealth appointments are covered by most major insurance companies.
To schedule a telehealth appointment, please call 541-389-7741. Learn more about High Lakes Health Care, its services and providers at www.highlakeshealthcare.com
