BBB: Bend company sending unordered diet pills

A health and diet retailer based in Bend was accused Tuesday by the Better Business Bureau of billing customers for products they never ordered.

King Comorgnet Enterprises LLC, also doing business as Diet King, has an F rating with BBB after it received 18 complaints since last September, 15 of which remain unresolved.

“This product was shipped to us without any request on our part,” a consumer wrote to BBB. “When I called to complain, they said that I had ordered it — not true! Never been to their website, never spoke with anyone at the company previously.”

BBB serving Alaska, Oregon and Western Washington reached out to the company by sending more than 30 letters and making five phone calls on behalf of the complainants.

Consumers report to BBB that they receive a delivery of diet pills they did not order from King Cormorgnet, which uses mailing addresses in Oregon and Florida.

“I did not order Diet King product and have never ordered anything from this company,” a consumer stated in his BBB complaint. “I did not know this company existed until this charge appeared on my credit card. The credit card charge for $79.95 is fraudulent and I’ve disputed it with the credit card company.”

Soon after receiving the package, consumers claim they discover an unauthorized charge from King Cormorgnet for around $79.95 on their credit or debit card. Most consumers state they have filed a dispute with their credit or debit card company in order to obtain a refund.

According to the Federal Trade Commission, federal law prohibits mailing unordered merchandise to consumers and then demanding payment. Consumers who receive unordered merchandise can take the following steps:

If the package is unopened, consumers are not responsible for shipping fees. Simply strike through the address and write “Return to sender.”
If the package has been opened, write a letter to the sender stating the merchandise was not ordered. Offer to return it at their expense.
Send the letter via certified mail, and keep a copy of the letter and return receipt.
If the sender is not willing to resolve the dispute, file a complaint with BBB, the U.S. Postal Inspector and the local Consumer Protection Division.

For more consumer protection tips and information on BBB investigations, visit bbb.org and follow BBB on Facebook.