Bend utility payments go to Seattle

The city of Bend has changed its utility payment mailing address to a Seattle post office box.

Utility payments were previously processed by the Bank of the Cascades. The bank no longer provides this service and outsourced it to Retail Lockbox Inc., a company located in Seattle. As a result, Retail Lockbox began processing City of Bend utility payments in March .

When the U.S. Postal Service closed the Bend mail processing center earlier this year, utility payments went first to the Portland processing center, back to the City’s local post office box in Bend, and were then overnighted to Retail Lockbox in Seattle. This caused delays in processing of payments.

In order to better serve our customers, the city rented a post office box in Seattle and payments now travel directly to Retail Lockbox.

Utility customers can also make utility payments online at bendoregon.gov , in person at 639 NW Franklin Avenue, by phone at (541) 388-5515, or at the drop box located in the City Hall parking lot at 710 NW Wall Street. For additional information, please call Customer Service staff at (541) 388-5515.