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Mosaic Medical reports possible personal-info breach


Mosaic Medical said Thursday it has notified 2,207 patients of a possible breach of protected health information after learning of a break-in earlier this year at a temporary office.

Here’s the statement issued Thursday on the event:

On the morning of Thursday, January 15, 2015 we discovered that an overnight break-in had occurred at the Health Information Technology (HIT) department. At the time the department was located in a temporary administrative office in Bend.

There was nothing stolen from the office, and there was no breach of our electronic medical records system. There is no evidence that anything in the office was disturbed.

However, we cannot say with certainty that no medical records were accessed. The personal information that was possibly accessed was on paper documents within the office and included health information, medical insurance information, phone number, and e-mail addresses. A report was filed with the Bend Police Department and they have investigated the break-in.

Mosaic Medical has notified all affected patients via first class mail and has encouraged those patients to monitor their credit report periodically.

As a result of the possible breach, Mosaic Medical has taken steps to further improve the security of its operations and eliminate future risk, including moving our HIT department to a more secure office space.

Mosaic Medical has trained staff available for patients to call with any questions related to this possible breach. Patients may call 1-844-625-6997 between 8:00 AM and 5:00 PM or send an e-mail to

“We understand the importance of safeguarding our patients’ personal information and take that responsibility very seriously,” said Mosaic Medical Chief Operating Officer, Allison McCormick. She continues, “We will do all we can to work with our patients whose personal information may have been compromised. We regret that this incident occurred, and we are committed to preventing future occurrences”.

About Mosaic Medical:

Mosaic Medical is a local nonprofit community health center system with primary care clinics in Prineville, Bend, Madras and Redmond. Additionally, Mosaic Medical serves children at the Crook Kids Clinic, Ensworth Community School-Based Health Center and both adults and children at Lynch Community Clinic in Redmond.

The mission of Mosaic Medical is to “improve the health and well-being of the individuals, families and communities we serve.” Mosaic Medical is dedicated to supporting physical, emotional, social and cultural wellness for every patient. Our fees are based on a sliding scale for qualifying patients with limited or no insurance and we accept private insurance, OHP and Medicare. We also provide assistance for Cover Oregon applications. For more information visit our website at

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