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Caseworkers say staff shortages plague Oregon foster care


SALEM, Ore. (AP) — Dozens of caseworkers rallied at the state Capitol Tuesday for full funding of Oregon’s foster care system, saying a severe staffing shortage has left employees has caused high burnout and turnover among current employees.

“Our current caseloads are more than double and sometimes approaching triple of what they should be,” said Rosanne Scott, a caseworker from Portland. “This is way more work than one person can manage, and it means they’re not able to do all the things our kids need us to do for them.”

The Department of Human Services, which oversees the state’s foster care system, has struggled for years to recruit and retain caseworkers, who work to find adequate foster homes for each of the 7,500 children in state care.

The Service Employee International Union Local 503, which represents public sector workers, said an additional $80 million is needed to properly address problems in recruiting and retaining caseworkers.

And, although Gov. Kate Brown requested an additional $14.5 million last summer to add nearly 200 workers, caseworkers say they need more funds to meet staffing needs.

In a February update to the governor, DHS said that it would need to hire over a thousand child welfare workers and support staff in order to bring down worker caseload levels to the national average. The department is particularly struggling with a shortage of permanency workers, who are supposed to evaluate potential homes for children based on their individual needs.

According to the national standard, permanency workers should have a workload of 11 cases. The department found it had 36% of staffing levels needed to achieve that rate and would need an additional 900 full time workers to bring individual caseload levels down.

“Our caseworkers are overwhelmed and are not able to engage with our children and families to understand their culture, assess their strengths and find the root cause of why the family is struggling,” the report said.

The department’s also been slow to fill vacancies, and the most recent update to the governor shows that only 8% of 300 available positions have been filled. At least 220 people are currently in the hiring process, and 73 positions remain vacant.

Caseworkers say DHS needs to do more to retain the staff it already has, as high workloads and a lack of proper training have caused high turnover rates. A 2018 secretary of state audit found worker burnout caused a 23% turnover rate among staff in 2016, and caseworkers say that often people leave the profession within two years.

Scott, who has been a caseworker for 18 years, said recently the turnover rate has been the highest she’s ever experienced. She said she’s personally taken over the cases of 19 kids after their caseworkers left their jobs. That’s in addition to her current caseload.

She said it’s not only hard on the kids but also on the caseworkers themselves, who often feel demoralized and as though they can’t truly help children in need.

“It’s really sad to lose people who could contribute so much to the system because of a dangerously crushing workload that makes you feel like you’re totally inadequate and you can never be enough,” she said.

Follow Sarah Zimmerman on Twitter at @sarahzimm95

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