‘Painful experience’: Redmond family says apartment complex threatened eviction due to repair complaints

Then they learned felon lived next-door, helped police in his arrest

REDMOND, Ore. (KTVZ) -- Chris Armstrong and his family say they're on their last leg, after living at the RedPoint apartments in Redmond.

"It's been a very, painful experience, lack of accountability on their end. More like intimidation," Armstrong said.

Built as emergency housing during the COVID-19 pandemic, the complex houses nearly 200 units. Since June of this year, the family has been without a second bathroom, has had multiple electrical issues, and even learned that they lived with a convicted felon and sex offender next door.

"The bathtub was flooding," Armstrong recounted. "We didn't see it because it was still sealed right along here. And so the water was building up from the bottom, leaking into the same light that they have downstairs," he said, referring to the tenants living below.

Since then, Armstrong and his wife say they have not received any compensation for the repairs needed for their home, even being threatened with eviction if their complaints to the Better Business Bureau aren't dropped.

"It feels like ever since we started getting serious and reporting these things, it's become a, 'You do it our way or we're going to find ways to get you out.'" he said. 

Last month, Armstrong and his wife learned their neighbor was a convicted felon after being questioned by Redmond police. His wife even helped officers arrest their neighbor just two weeks ago. He was charged with rape and sexual assault.

Chris says property managers later denied knowing of the tenant's criminal history.

"It's made us realize that we were not safe here," Armstrong said. "We feel like they're allowing people to move and just boost occupancy. "

And with a 5-year-old child, Armstrong says he fears every day for his family's safety.

"I'm more concerned with getting my family safe, making sure this doesn't happen again and holding them accountable," he said.

The Armstrongs said they thankfully do have plans to move soon, having paid about $2,100 a month, not including electricity.