Business Matters

Oregonians report higher dissatisfaction with AI-powered customer service than rest of nation

March 3, 2026 11:59 am Claire Elmer

A new study found that 92% of business owners believe AI improves customer experience and efficiency, while 62% of consumers have had a poor experience with chatbots, with 84% of Oregon respondents feeling frustrated or confused after dealing with automated systems.

‘Do that gut check’: Bend family urges caution as catalog credit company faces wave of complaints

March 1, 2026 7:24 pm Claire Elmer

A woman and her son discovered that her line of credit through Stoneberry had an interest rate that quietly increased over time, and they are warning others to be aware of potential predatory tactics and high interest rates when dealing with the company.

New Prineville medical spa focuses on natural results and patient-first care

January 28, 2026 3:29 pm Harley Coldiron

PRINEVILLE, Ore. (KTVZ) — A new medical spa, Prineville Aesthetics, has opened its doors in downtown Prineville, specializing in Botox, skin rejuvenation, and reducing signs of aging. Founded by local resident Taylor Stockton, DNP, FNP-C, and Destiny Fewell, RN, Prineville Aesthetics aims to bring big-city aesthetic standards to the small town. The spa focuses on

Form Pilates opening in December at Discovery Corner

October 29, 2025 10:49 am KTVZ

BEND, Ore. (KTVZ) — A new Pilates studio, Form Pilates, is scheduled to open in December at Discovery Corner in Discovery West. The studio will be located at 1216 NW Skyline Ranch Road, suite 100, next to Harper House Design. The space is owned and operated by Rachel Day, who has taught Pilates for 11

Holiday spending expected to reach another record this season

October 23, 2025 12:12 pm KTVZ

The National Retail Federation’s annual consumer survey shows the average American plans to spend almost $900 this season. Of that, more than $600 is expected to go toward gifts for family and friends, while nearly $300 will cover food, decorations, and other holiday needs.

Stars on display: Two Prineville women create ‘City of Wishes’

January 19, 2021 6:45 pm KTVZ

Two women in Prineville are helping wishes become a reality, by putting special stars in everyone’s view.

How small businesses can boost sales

May 26, 2020 2:43 pm KESQ

(BPT) – With over 30 million small businesses in the U.S., it’s tough to stand out from the crowd. Successful small businesses turn first-time customers into repeat business, building momentum and growing sales. How can you achieve this? Marketing. Finding effective, easy-to-execute marketing strategies can boost your business by helping you engage your customers while

5 ways to boost your business in your neighborhood

May 26, 2020 2:43 pm KESQ

(BPT) – The beauty of running a local business is you’ve got boots on the ground, ready to capture attention and build your brand in and around your community. Using simple grassroots marketing tactics, you can shout about your business from the rooftop. (But you may want to start with the sidewalk.) Here are five

Going digital is a powerful tool for small businesses in the new normal

May 26, 2020 2:43 pm KESQ

How small businesses can adapt to the new normal (BPT) – If you own a small business, or frequently shop at one, you know that COVID-19 has instantly changed everything. As brick-and-mortar shops have had to temporarily close to customers, the need to adapt has never been greater. For small businesses willing to reinvent themselves,

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