Consumer Cellular still growing in Redmond
Consumer Cellular announced Tuesday that its call-center workforce has topped 1,000 employees in three locations, the largest by far the 460 workers now at its Redmond facility — with more hiring underway.
The former T-Mobile call center near the Redmond Airport had 127 employees when Consumer Cellular began operations in 2012, growing to 337 last year and 460 at present, well ahead of the 270 Consumer Cellular employs at its Phoenix facility and the 280 in Portland, officials said.
Meanwhile, a southeast Bend call center — Ibex Global, formerly TRG/iSky — plans to more than double its workforce in coming months, adding 450 employees to the current 400, officials said last week.
Here’s Consumer Cellular’s news release on the workforce milestone:
Consumer Cellular, the number one rated cellphone service for the fourth consecutive year and exclusive wireless provider for AARP members, officially surpassed the 1,000 full-time employee milestone this month. The company plans to continue hiring at its three call center locations to serve its growing, nationwide subscriber base effectively.
Consumer Cellular operates call centers at its Portland headquarters as well as in facilities in Phoenix, Ariz. and Redmond.
Continued hiring at each location has allowed the rapidly growing carrier to handle an increasing volume of calls for new service, new phone orders and customer service consultations. The practice played a crucial role in enabling the carrier to reach its one-million subscribers milestone in February 2013.
“At Consumer Cellular, it’s all about the people. We are thrilled to have such a smart, dedicated and engaged workforce; they truly are the drivers behind all of the success we’ve seen within the past several years,” said John Marick, CEO of Consumer Cellular.
“We are proud to be a thriving source of job creation in each of our local communities, and we will continue to hire in order to further support local economies, their residents and the growing Consumer Cellular subscriber base.”
Consumer Cellular has 270 employees at the Phoenix location, 460 in Redmond and 280 in Portland. The company expects to continue hiring in each location throughout 2014 in order to provide its growing customer base, expected to reach 1.75 million by year’s end, with continued exceptional customer support.
For more information about Consumer Cellular, visit www.consumercellular.com.
About Consumer Cellular
Consumer Cellular is the exclusive wireless provider for AARP members and a top-rated carrier that provides no-contract cellphones and service plans to those 50+. Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,000 employees. The Portland, Ore.-based company utilizes the nation’s largest voice and data network, which covers more than 300 million people – or 97 percent of the US population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Sears, Target and RadioShack dealer franchise locations, as well as direct to consumers at www.consumercellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for five years in a row and received the No. 1 rating in PC Magazine’s 2014 Readers’ Choice Awards survey. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter, YouTube and Google+.
