Problem Solvers

Problem Solvers: Deschutes County DA, judge say public defender shortage solved locally, urge state changes

February 18, 2025 10:37 am KTVZ

Deschutes County District Attorney Steve Gunnels says the months-long local backlog of defendants without representation has finally been cleared, thanks to court staff and local defenders, while the serious issue still persists elsewhere in the state.

Problem Solvers: Harsh freezing temperatures create dangerous safety risks for those out in the elements

February 11, 2025 5:47 pm KTVZ

BEND, Ore. (KTVZ)– As the dangerous temperatures continue to roll through the region, the harsh realities of the cold weather are impacting some in our community, more than others. “Facing the elements, it’s just – it’s unlike any other,” Clarance Scripture said Tuesday. He says he has been on the streets of Bend for nearly a

Problem Solvers: Uncovering XLNT Automotive’s troubles, Investigation reveals series of customer complaints and legal disputes

March 16, 2025 11:00 pm Matthew Draxton, Gregory Deffenbaugh

Redmond Business Owner Responds to Customer Complaints Editor’s Note: This article has updated to include an interview with XLNT Automotive owner Chris Kobernik, and to clarify details provided by Cassie Hoberecht. REDMOND, Ore. (KTVZ) — “It was the worst experience of my life.” said Cassie Hoberecht, who reached out to the Problem Solvers to discuss service issues

Problem Solvers: NE Redmond intersection at the center of community conversation on speed and safety

January 27, 2025 11:54 am KTVZ

Neighbors who live near the intersection of Northeast Maple Avenue and 5th Street in Redmond are demanding the city take action, citing the dangers traffic poses for pedestrians

Problem Solvers: Claims of mishandled documents, conflicts of interest by La Pine Parks & Rec Board members

January 23, 2025 11:59 am Matthew Draxton

KTVZ News’ Problem Solvers Team investigated alleged misconduct by the newly appointed board members of La Pine Parks and Recreation District and an apparent lack of transparency. Other community members have even pointed to possible conflicts of interest.

Problem Solvers: C.O. organizations highlight changes amid recent rise in online trafficking

January 15, 2025 11:03 am KTVZ

This month is recognized as National Human Trafficking Prevention Month, and Central Oregon organizations are spreading awareness about the issue and how to combat it. Multiple events are being hosted throughout the month to inform the community about the signs of trafficking, and what to do if they encounter them.

Aspen Ridge Special Report, Part 3: Concerned family members of current, former residents speak out on issues

October 7, 2024 10:09 pm Matthew Draxton

(Update: adding video, comment from family members) BEND, Ore. (KTVZ) — Family members of residents have reached out to NewsChannel 21 after multiple Special Report’s on Bend’s Aspen Ridge Memory Care. After the death of a resident who was left in the sun, the facility is under state investigation and licensing conditions have been imposed.

Aspen Ridge death update: Another ex-worker witnessed ‘a lot of neglect’; state agency seeks tougher staffing rules

October 3, 2024 4:43 pm Matthew Draxton

Aspen Ridge Memory Care in Bend has been categorized as putting residents in “immediate jeopardy condition” by the Oregon Department of Human Services, in the wake of a resident’s recent tragic death.

Resident of Bend’s Aspen Ridge Memory Care dies after being left in sun for 2 hours; state cites understaffing, limits intake

September 25, 2024 4:53 pm Matthew Draxton

Diona Browning described the recent death of a resident of Aspen Ridge Memory Care: “So she would wear a fleece jacket or a fleece vest. And on a very hot day, she was left outside – and apparently they forgot about her.”

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